Refund and Returns Policy

At Energia Blanco Limited, we want our customers to be completely satisfied with their purchases. We understand that there may be times when you need to return a product, and we have outlined our Refund and Returns Policy below.

  1. Returns We accept returns for defective or damaged products, or if you receive the wrong product. If you wish to return a product, please contact us within 7 days of receiving your order. We will provide you with instructions for returning the product and obtaining a refund.

  2. Refunds Once we receive your returned product, we will inspect it to ensure it is in its original condition and packaging. We will issue a refund for the full purchase price of the product, including any applicable taxes, within 7 days of receiving the returned product. Please note that we do not refund the cost of shipping.

  3. Non-Returnable Items Some of our products may be non-returnable due to their nature or for hygiene reasons. This will be clearly indicated on the product page on our website.

  4. Exchange We do not offer exchanges at this time. If you wish to exchange a product, please follow our returns process and place a new order for the product you wish to receive.

  5. Return Shipping You are responsible for the cost of shipping the product back to us for a return. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged shipments.

  6. How to Initiate a Return To initiate a return, please contact us at admin@energiablancoltd.com within 7 days of receiving your order. We will provide you with instructions for returning the product and obtaining a refund.

  7. Refund Method Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to appear on your account.

If you have any questions or concerns about our Refund and Returns Policy, please contact us at admin@energiablancoltd.com. We are committed to providing our customers with the best possible service and will do our best to resolve any issues you may have.

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